For help with orders, access, or questions, email [email protected] or use our Contact Us page. We typically respond within 1–2 business days.

Check the email you used at checkout for a confirmation message with your access details. If you don’t see it, check your spam or promotions folder. If you still can’t find it, email [email protected] and include the email address you used to purchase.

First, check spam/promotions and search your inbox for “Ken and Tabatha” or “Claytor.” If it’s still not there, email [email protected] with your name and the email address you used at checkout so we can help you quickly.

Use the “Forgot Password” link on the login page (https://courses.kenandtabatha.com/) to reset your password. If you don’t receive the reset email, check spam/promotions. If you’re still stuck, email [email protected] and we’ll help you regain access.

Of course! Email [email protected] with your name, the email you meant to use, and any order details you have. We’ll update your access.

If your order was successful, you should receive a confirmation email shortly after checkout. If you don’t see it, check spam/promotions. You can also email [email protected] and we’ll confirm your order status.

Courses: Because our courses are digital and include immediate access, all course sales are final.

Books: If you need to return a book, email [email protected]. Returns must be sent back in unused, undamaged condition. Once we receive the return, we’ll process the refund according to the return guidelines provided.

Our goal is to ship orders within 2–3 business days. Once your order ships, you’ll receive tracking updates based on your delivery location.

We’re sorry that happened. Email [email protected] with a photo of the damage and your order details, and we’ll help you with next steps.

If your order has not shipped yet, we may be able to update the address. Email [email protected] as soon as possible with your name, order number, and the correct address.

Yes. We ship internationally, and shipping options and rates are calculated at checkout based on your location.

All of our courses are self-paced, so you can move through the material on your schedule.

Course purchases include lifetime access unless otherwise stated on the product page.

Course purchases are intended for the individual buyer unless the product specifically states a multi-user license. If you want to purchase for a group or church, email [email protected] for options.

Email [email protected] and let us know what you’re gifting (book or course), the recipient’s name, and the email address you want the access sent to. We’ll help you get it set up.

Yes, depending on the product. Email [email protected] with details (group size, course name, timeline), and we’ll follow up.

Your results are sent to the email you enter at the end of the assessment. If you don’t see them, check spam/promotions and search your inbox for “Ken and Tabatha.” If you still can’t find it, email [email protected] and we’ll help.

Join our email list and follow us on social media for updates on new teachings, products, and resources.

We can’t provide one-on-one counseling through email or DMs. For teaching and practical guidance, we recommend starting with our free resources and podcast episodes, and then choosing the best next step for your season.

Yes. Built to Last is our premarital course designed to help engaged couples build a strong foundation before marriage.

Pastors Ken & Tabatha aren’t available for individual meetings through this website. The best way to learn from them is through their courses, resources, and teachings.

Every email includes an unsubscribe link at the bottom. You can opt out anytime.

Email [email protected] and include “Media” or “Church Request” in the subject line.